基伍湖塞雷娜飯店

Was great liked it alot

I would argue the Serena Lake Kivu is more than a four star hotel with great facilities, good food and excellent breakfast, outstanding service from friendly staff. Best feature of the hotel is the wonderful beach front location and impeccable pool area. Very enjoyable!

Luxury hotel with large, green lakeshore grounds, a big pool and wide range of lovely buffet food. Very attentive and friendly staff in all parts of the hotel. There is a public beach next door, so you can break out of the tourist bubble and walk out to see who locals enjoy themselves. If you're white, just be prepared to be regarded as a curiosity - in a friendly way.

Excellent, well run hotel, situated in a beautiful location. Very clean, comfortable rooms, delicious food and an outstanding, friendly staff. Assistant Mgr, Laurent, and General Mgr., Jonathan, are both super competent and made our experience one that we’ll never forget. I highly recommend the Serena to anyone visiting Lake Kivu / Gisenyi.

The property is an oasis of beauty in the middle of a village. The large property has lots of native trees and birds, and the pool and fitness centre are a boon with the heat and all the good food. The hotel overlooks a “swimmable” lake (although there is too much plastic and garbage floating around to want to venture in). The staff are very friendly and accommodating. When we arrived, we wanted to ensure we had a quiet room, and I guess knowing they were hosting 2 private functions that night, they upgraded us to a luxurious 2-room suite with private (large!) balcony. Unfortunately we could still hear the booming music from the functions until 10pm, followed by more distant but still booming music probably coming from the local village. The buffet breakfast was wonderful, and the a la carte menu has lots of good options, although service was a little slow. Lovely first-class hotel.